• 1. Why should you hire Houston Best Maid Service?

    Is home cleaning a luxury for you or are you lazy to clean the house? No matter what it is, hiring a home cleaning service helps you transform your living space quickly. However, if you are trying to choose an expert in Houston to keep your house impeccably clean, get to Houston Best Maid Service. Here is what makes us different than the rest:

    • A dirty environment in the house triggers allergies, flu-like symptoms, and respiratory issues. We ensure that your house is free from these hazardous issues and establish a healthy environment at home.
    • Give homeowners more time to lead a stress-free and relaxed life in a house that is safe and free from germs.
    • We create schedules tailored to the needs of homeowners and free you from rigid contracts and routines.
    • We have the best cleaning supplies and equipment to clean every corner of your house and set you free from buying expensive supplies.
    • When conducting home cleaning tasks, our cleaners follow a methodical approach and a structured checklist to make sure that no task is missed.
    • Dirty homes are a breeding ground for pests. With regular cleaning by our experts, you can reduce the risk of pest infestations.

    Houston Best Maid Service offers comprehensive cleaning of homes to ensure that you live a stress-free and healthy life forever.

  • 2. When can I charge the cleaning card?

    We preauthorize the card on the previous day of the service but you don’t have to pay anything. The billing is done only on the day of the services and that is when we will charge the card.

  • 3. How do I manage the pet during the cleaning services?

    We adore animals, but sometimes, our presence might stress them. If you anticipate your pet may feel uneasy, kindly make temporary arrangements during our visit. Feel free to provide detailed pet instructions when scheduling our services online.

  • 4. What is the anticipated duration of our service in your home?

    We cover a widearea from downtown Houston to Katy, and it is extensive. Enter your address on our booking page, and we’ll promptly confirm if your location falls within our service range. Our pricing is based on factors like the number of bedrooms, bathrooms, square footage, and the specific service required. For seamless phone or online bookings, any additional time needed will be communicated by our dedicated office staff on the day of service.

  • 5. Would you carry your own supplies and equipment during the service?

    Absolutely! We have an array of top-notch equipment, setting us apart from other service providers. Our supplies include:

    • Hepa 4 stage backpack vacuum
    • Bucket equipped with a toothbrush, scraper, scrubbies, magic eraser, and lavender oil
    • Powerful dry steam vapor cleaning system
    • Orange Oil, Citric Acid, Hydrogen Peroxide, and Hungry DI Water
    • 42 Color Coded Microfiber cleaning clothes

    If you have specific preferences or products you’d like us to incorporate, please get in touch with us ahead of time, ensuring our cleaning technician is well-prepared to meet your requests!

  • 6. Can your cleaners use my product?

    While we provide training to our staff on specific products, we value your input. If there’s a particular product you’d like us to use, kindly email us. Whether it’s a natural product or a harsh chemical, we’re open to accommodating your preferences. If needed, we can suggest alternative natural, low-impact products for our staff to use.

  • 7. Do you offer customized cleaning services?

    Certainly! Our “Book It Now” form provides pricing for standard full house cleans. If you require any adjustments or specific changes, simply include them in the notes section during checkout. Seeking a fully customized solution? Feel free to call us directly and we’ll work together to create a cleaning plan tailored just for you!

  • 8. Why does the discount card fail to work?

    Certain discounts apply exclusively to first-time customers or recurring clients. Additionally, specific discounts are one-time use only and may have expiration dates, impacting their applicability for future services. If you encounter any issues with a particular discount code, please reach out to us with any questions or concerns. We’re here to help!

  • 9. What is your policy regarding cancellations?

    We recognize that unforeseen circumstances can arise. However, as we reserve a dedicated time for your service and our cleaners depend on a full schedule, please be mindful of cancellations. While you have the flexibility to cancel at any time, there is a small fee applicable if the cancellation occurs close to the scheduled time of your appointment. Your understanding is appreciated.

  • 10. How much do your services cost?

    Our pricing is determined by the number of bedrooms, bathrooms, and the square footage of your home. Simply select these details and the corresponding price will be instantly displayed on the “Book It Now” page!

  • 11. What is the tenure of your cleaning business?

    Houston Best Maid Service has proudly served countless residents and businesses in Houston. Our reputable services have garnered excellent reviews on Google Yelp, and Facebook, reflecting our commitment to customer satisfaction.

  • 12. Is it customary to leave a tip?

    While tips are not obligatory, our cleaners certainly appreciate them. If you choose to leave cash tip, kindly place it in an envelope clearly marked as “Tip for Houston Best Maid Service Cleaners.” For credit card transactions, feel free to email or call the office and instruct us to include a tip before processing the charge! Your generosity is always valued.

  • 13. Are the cleaning technicians trustworthy?

    Certainly! Our cleaning technicians and maids undergo thorough training, comprehensive background and reference checks, and are fully insured and bonded. Our training program spans two to four weeks, and our cleaners are considered full-time employees of our company, not contractors. Your trust and peace of mind are our top priorities.

  • 14. Do you have insurance and bonding?

    Certainly, Houston Best Maid Service is insured and bonded, recognizing the privilege of being in your home. While we are meticulous, in the rare event of any damage to an object, kindly inform us within 24 hours, and we will promptly address the matter. Your satisfaction and confidence are paramount to us.

  • 15. Where should I give the tip?

    You have multiple options for leaving tips. If in cash, ensure a note mentioning Houston Best Maid Service or the cleaning staff. Following your cleaning, you’ll receive a quality feedback email with a tip section. Any tips added there will be directly charged to your card on file.

  • 16. Can you explain your 100% Guarantee policy?

    If you’re not satisfied with your cleaning, we’ll return for a re-clean. If, after that, you’re still not convinced that our service is recommendation-worthy, we’ll refund your money. Your happiness is our commitment.

  • 17. Do you offer dish service?

    Light dish cleaning is part of our services. If there’s a sink full or an estimated duration of 10 minutes or more for dish cleaning, we’ll reach out to the client to discuss adding dish service. This can be a one-time addition or included as a recurring service as per your preference.

  • 18. How many technicians do you send for cleaning?

    We deploy between 1-4 technicians, the exact number contingent on factors such as the day, specific service, and the scale of the job.

  • 19. What is the process for scheduling my initial appointment?

    Just head to our booking form and effortlessly schedule your appointment online. If you encounter any issues or have questions, feel free to give us a call. We’re here to assist you!

  • 20. Is it necessary for me to be present during the cleaning?

    Certainly not! We offer a 30-minute call or text notification before our staff arrives, allowing you the flexibility to meet them, leave a hidden key, or utilize our key service. Your convenience is our priority, so just inform us of your preferred arrangement!

  • 21. Is it possible to have the same technician for each service?

    Certainly, you can request a specific technician to be your regular choice. We typically assign the lead in charge of the team. However, when you request a lead, they may not always have the same cleaning technician but can have the same lead. If there’s a change for the day, the requested lead will give you a heads-up via email, notifying you that a new technician will be assigned for that specific day.

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